Ordering Terms & Conditions

  1. Please settle full payment and present coupon or promotional details for any discount or promotional offers upon ordering. All promotional offers cannot be used in conjunction with Arome Bakery voucher, cash coupon, or any other discounts and promotional offers.
  2. Please present valid order confirmation email or SMS upon collection of products.
  3. This voucher is not valid after the date of collection and no deposit will be refunded.
  4. Once accepted, order details cannot be cancelled and deposit paid is non-refundable.
  5. Each order will only be allowed to update once. The latest time for order change depends on the order cut off time of different products.
  6. Upon the hoisting of Typhoon Signal No.8 or below, Red and Black Rainstorm Signal, most of the business will be as usual. However, some stores will be closed due to environmental factors and the affected store will contact the customer for alternative arrangement.
  7. Self pick-up and delivery services will be suspended when Typhoon Signal No.9 or above is hoisted. Customers can reschedule the self-pick up date after normal business operation by calling to store or ordering hotline within 24 hours. If customers do not change the pick-up date in accordance with the foregoing, the order will be forfeited, and all amount paid will not be refunded. 
  8. Personal data collected during ordering will be used for the purpose of processing your purchase orders.
  9. For purchasers who are allergic to alcohol or have concerns regarding products containing alcohol should seek medical advice before consumption.
  10. Customized Greetings
  • Customized greetings on the chocolate plaque is limited to a maximum of 15 Chinese words, a maximum of 20 mixed Chinese words & English characters, or a maximum of 30 English characters; punctuation and space are inclusive, Emoji is not accepted.
  • No vulgar, abusive or indecent wording for customized greetings will be accepted. Arome Bakery reserves all of its rights in relation to word(s) that is(are) false, misleading, vulgar or of vilifying, scandalous, abusive, discriminatory, offensive, hateful, insulting, defamatory, indecent, obscene, fraudulent or threatening nature to any person, corporation, entity, country or state.
  • Acceptance of payment will not be deemed as acceptance of order by Arome Bakery. Arome Bakery reserves all rights (including without limitation to rejecting customer’s order) without notice.
  • Customized greetings on the chocolate plague is made according to customer’s instructions, it does not represent the view or stance of Arome Bakery and customer(s) agrees to be held responsible therefor.
  • If Arome Bakery suffers or incurs any loss or liability arising from the customized greetings, customer(s) will be held liable therefor.
  1. Photos are for reference only. Colour of the product may vary from the photos in different lighting and environment. Products are subject to change without prior notice. The photo shown is referring to the minimum size of the cake, cakes appearance will be changed when it is enlarged.
  2. Please provide your special requests when ordering. Special requests are not guaranteed and they may incur additional charges.
  3. For order with total net amount of $800 or above, a free one-time single location delivery can be arranged. The free delivery service will be forfeited if customer choose to pick-up in shop. For order with total net amount of $500 or above, a one-time single location delivery can be arranged with an additional charge of $80. Delivery time is based on assigned time slot and cannot be arranged at a specific time.

Delivery service is not applicable to the following locations: Squatter area, walled villages, small house, temporary housing area, piers, parks, sports arenas, outlying islands, construction sites; Sai Kung, Stanley, Repulse Bay, Deep Water Bay, Tai Tam Road, Shek O, The Peak, Lei Yue Mun, Jumbo Floating Restaurant, impermanent or incomplete addresses; remote areas in New Territories, including but not limited to Fairview Park, Hong Lok Yuen, Palm Springs and Royal Palms. (Special delivery service can be arranged for cakes of 10 lbs or above.)

  1. In case of dispute(s) or unforeseen circumstance(s) in relation to the content or interpretation hereof, Arome Bakery decision will be final, conclusive and binding.
  2. Arome Bakery has the right to amend or update the terms and conditions at any time and from time to time and the website version will prevail.
  3. If there is any inconsistency between the Chinese version and English version, the Chinese version will prevail.